01622 963587

Everything you need to know about our services.

Everything you need to know about our services.

Everything You Need To Know About Our Services

Yes. All our care worker will have had a DBS (Disclosure & Barring Service) check which is verified by the office and also required to have it on the update system. Our care worker are thoroughly vetted and receive regular Quality Assurance checks by Managers. Most have been with us for a long time and are very experienced. You are in safe hands.

All our care worker wear a distinctive bright yellow Tunic or T-Shirt with our company name and logo. They will always have an identity badge with them. Do not hesitate in asking to take a close look at ID badges or ring the office if you are unsure.

An Holistic person centred assessment will be completed and a care plan created with your support. Your care worker will have access to this care plan and use it to ensure you get the right level of care to meet your needs, goals and in a way that suits you. This care plan is also reviewed every 6 months as a standard to meet quality assurance or anytime to meet changing circumstances.

A manager can visit to review your care plan at anytime as requested by you or as need change

We aim to be with you within half an hour either side of your preferred time. On rare occasions there may be a client before you needing an additional unexpected support, this may result in staff running late, please know that our priority is to keep everyone safe and well, if staff are running late, you will receive a telephone call to advise you of the lateness and to give an expected time of staff arrival. You can also telephone the office or out of hours number for any queries Be assured that you will always get a visit as we have backup up staff including management staff who will step in swiftly to provide care and support as needed

There will be a Yellow folder at your home with office number and our 24 hours on-call number boldly written in front. These gives you the opportunity to speak to our on-call staff about your support needs or leave a message and your care coorditor with get get back to you as soon as possible.

Telephone the office to let us know. The more notice you can give the better. We request 48hrs as minimum notice. All changes to your care delivery go via the main office at all times. If an out of hours unexpected situation arises which means you do not need a call then please phone the office number 01580 762202 to hear the out of hours number to call. Please phone the number so our On Call Coordinator can inform your designated care worker.

Telephone the office with your request and we will accommodate your wishes. The more notice you can give the better. We request 48hrs as minimum notice but if we are able to assist in a shorter timescale we will.

We can give you all the detail needed to have a keysafe fitted at your home. This means access is safe and easy for your care worker. Your security is paramount so details of keysafe numbers are held in an appropriately confidential manner. care worker are not allowed to hold keys for clients.

We will build a small team of care worker around your service so that when one is unavailable another will step in. All our care worker are very passionate and will provide high quality care.

care worker will be happy to undertake this task should you wish. We have specific financial recording sheets which are kept in your home and filled in by your care worker . Receipts will always be given to you for your record keeping and so that all aspects of transactions are transparent to all parties. In some circumstances the Office Manager can give care worker money to buy your shopping, with costs being charged on your weekly invoice. (This would need to be a prearranged agreement)

We will liase with other professionals to help you access the equipment you need and navigate you through this process. All our care worker are trained to use specialist equipment as part of their basic training so you can rest assured you are in safe hands.

Please do not hesitate to call the office and speak to one of the Managers. No concern is ever too big or too small for us to sort out. We value your custom and want to provide the best care possible.

Invoices are sent/emailed to you (or an authorised representative) on a four weekly basis (not monthly). Payment via bank transfer and debit card and cheques are acceptable. Payment should be made within 21 days of receipt of invoice.

care worker cannot :- • perform tasks when you are not at home or tasks for friends or family.

• make up medi-boxes or assist with medication that isn’t from original boxes or pharmacy dossette boxes

• undertake tasks which involve standing on chairs, ladders or lifting heavy items.

• spend more time with you than is agreed on your care plan without prior agreement. However, if your needs are ,urgent they will ensure you are looked after via communication with the office. We have a number of options available to assist you at all times.

Do you still have any doubt? Talk to a Home Care Expert