We had two carers each morning to get my husband out of bed, onto the commode, washed and dressed because he was on oxygen he couldn’t only transfer a couple of steps to his chair. His breathlessness at this time became much worse also due to anxiety and therefore took much time. The carers were so kind and patient towards him and made him feel refreshed, clean and comfortable to face the day. I don’t know what I would have done without them. They became our friends.
Homecare Unique has been providing care services to my father since his discharge from hospital in August 2022. From day one the service they have provided has been absolutely brilliant. Our dad (who is bedridden) and all the family can’t thank them enough. The agency is 100% reliable – never missing a visit even when there have been roadworks, closures and traffic jams outside our home or severe weather, and they are always helpful and easy to contact if we have any questions. The team of carers are wonderful in every way – friendly, caring, kind, calm, gentle, professional, diligent and conscientious. They always treat our dad with dignity. Overall they are providing our dad with the best of care standards and we think they are an exemplar in homecare.
My dad was in the end stages of his cancer progression, and Homecare Unique came to our home to help with his personal care. All the carers that I met during their 3 visits each day were friendly, professional, empathetic and thorough. I thought they were outstanding in their approach, and I cannot thank them enough for all the kind and gentle help they provided for my dad. Management were also extremely efficient and helpful.
My husband was end of life discharged from hospital with an estimate of days to live and had carers from Homecare Unique Ltd ME17 for 23 days. They came in pairs four times a day. One exception was one afternoon where my husband was missed from their list so two visits didn’t occur. However overall I would say we found the staff who visited our home as excellent. They were always empathetic, treated him with dignity, spoke to him not at him, incredibly careful with the personal care. They put him at ease every time they attended to him, finding new ways every day to distract him and take his mind off something he found uncomfortable and at times distressing. There were absolutely a couple of stand-out characters who he built an instant rapport with from the first visit on day one. They just got his personality. The whole team and we had about twenty in the nearly four weeks were all professional and made a hugely painful and distressing situation a little less so. Thank you.
We only used the service for less than a week and my husband refused a lot of the care offered so I can’t really make a proper assessment of the staff but the management were very helpful. One of them even came with incontinence supplies from the office as I was on my own and couldn’t leave my husband to get them. The district nurse and other team would not help. He recognised our need and responded to it for which I will be eternally grateful.
Very grateful for all the help given to my husband. The carers treated him respectfully and helped him to keep his dignity.
My father had two carers four times a day. All carers who came to see him were extremely kind and gentle in a lovely, friendly manner. We could not have asked for better care and we are very grateful to all the staff at Homecare Unique for making a stressful time a lot less stressful.
My profound thanks, and that of my family, for the care my husband received in the final days of his life. My husband passed away on 21/8/23.
This is a very difficult time in a family’s life, and most especially for my husband himself.
Therefore the sensitivity and professionalism of those responsible for delivering his care is of utmost importance.
We could not have been more thankful to the various carers who visited us, they understood how hard it was for my husband and put him at the forefront of their efforts, while checking in on our wellbeing throughout. Some individuals deserve a special mention. One carer, taking charge, guiding us when needed, offering support, advice and were always pleased to see him.
Four other carers were all very professional, courteous and gentle with my husband both physically and emotionally.
The whole team are amazing, their professionalism, understanding, tenderness, empathy and kindness are a credit.
Our gratitude for everything they did for my husband.
The carers were very kind and caring, always very cheerful, and professional, always introduce themselves, and they were very respectful to Mum. Treated with dignity, and always talk to her, no need to contact management for any reason.
I was reassured and very happy with the staff and company.
I have found the majority of the staff friendly, helpful and efficient. All of the carers have always treated my husband with the utmost patience and understanding and care. I can honestly say he
looks forward to them coming.
I also found the receptionist so helpful and she would find out about any query we had with an understanding and caring manner.
Thank you all at Homecare Unique Ltd.
Lovely service assisting my wife’s dignified death at home. Lovely care staff, very pleasant, very reliable. Professional company, looked after my wife and family very well. The staff were so professional.
The carers were mostly on time, pleasant and caring. They got on with things as needed. They treat my husband with respect and dignity. They knew exactly what they were doing. They cared about how I was feeling as well, they would come in to see how I was doing.
The staff were always nicely dressed
and professional at their job though I was a bit anxious at the start but they put my mind at rest. I really think this is the best company we could have had. I would recommend this company to anyone.
I would just like to say I can not thank the staff and carers who have cared for my mum after coming out of hospital.
The carers were wonderful and very kind and helpful to my mum not with just the day to day but with their kindness and chatting to her. Made her day.
Very high praise for them indeed! My mum will miss them.
Thank you.
The service was very friendly, showed care to Mum and also to me showing interest in the family.
They brighten the Mum’s day and some of the staff really stood out positively, making Mum smile most times,
They were professional and kind.
They were polite and I can’t think of anything to change with them.
We felt, Mum was in safe hands, they were always letting her know what they were doing which was good.
They showed empathy.
They were generally great.
They arrived on time.
I spoke to management and was very helpful.
Treated Mum with dignity and respect.
Homecare Unique looked after my father for 3 weeks before he decided it was necessary for him to have 24-hour end of life care. The carer quickly built a relationship with my Dad who was very unsure about have carers. He said ‘she’d do anything for me’. They helped dad wash/shower, dress and also made sure he had a drink and was set up for the day as well as making his bed. We were reassured that he was being looked after and when he went into a nursing home he said he would miss the carer.
Communication with the office was excellent and I particularly appreciated the call asking if he had settled into the nursing home.
Thank you.
Homecare Unique looked after my mother last year until she was admitted to hospital in December and then into a nursing home. The office staff were always pleasant and very helpful when I phoned them. The carers attending my mother twice a day were lovely and friendly and very professional. Unfortunately, she had a few falls but when the carer found her on the floor they called us and an ambulance and made her comfortable until we arrived. My mother looked forward to them coming and chatting to her.
The staff were very caring, attended to my wife’ s need. The were very helpful. They understood her needs and managed her very well.
Will definitely recommend them to anyone.
Everytime I ring out of hours, I get a response.
They were undoubtedly professional.
Homecare Unique Ltd looked after my mum until she passed away recently. The carers were very good, pleasant, knowledgeable in what they were doing, professional and friendly.
I can’t think of anything for them to improve on.
My mum was properly cared for, she would have a chat with them and she loved the carers.
My mum prefers people much older, close to her age looking after her personal care but unfortunately, people around her age don’t do care.
She was happy with all the carers and her dignity and privacy were protected. She was respected and the management was easy to contact and discuss with.
Great company.
They were excellent carers. It was important that I kept my husband at home and it was the lovely carers and other people that made that possible right to the end.
They were professional in all ways, protected my husband’s dignity, were friendly, you couldn’t have wanted anything better.
There were aware of my husband’s needs and were great at providing for and meeting the needs.
They made him very comfortable until the last minutes. Both the male and female staff were great and made things easy for us as a family. There was nothing to improve on, they understood my needs as well.
The management was very good, polite and they all knew their jobs.
Homecare Unique was assigned to us from the hospital when my
Father-in-Law came home to receive end of life care.
We cannot praise them highly enough for the care, professionalism and support they gave us during some of the most awful weeks of our lives. They looked after my Father in Law with so much genuine compassion during the last weeks of his life also ensuring that my husband and I were okay. Knowing they were coming in to help four times a day gave us reassurance and peace of mind.
Words cannot express our gratitude to each and every member of the care team that visited. We will never ever forget their kindness.
Thank you from the bottom of our hearts.
Homecare Unique Ltd started providing care to my father last August, then also my mother when she came out of the hospital in September. They continued until my father passed away on 1st April this year.
The managers were always very helpful, always available, and in my view, outstanding in their ability to respond to my parents’ rapid change in care needs. They made it possible for my father to remain in his own home despite his very complex care needs, and I am so very grateful to them for that.
Every single carer that I have met from Homecare Unique have been wonderful, nothing is too much trouble for them, they went over and above what was expected of them during the year that they cared for my friend.
The manager has always been very responsive and supportive and runs this business with genuine love and compassion for her clients.
I would highly recommend Homecare Unique as a wonderful company to care for your family members or friends.
I would like to thank each and every member of staff for the brilliant work they do.
01622 963587